Self-service Café/Bar Kiosk Serves as the Springboard for Convenience Store Chain’s New Business Model
Industrial expertise turns domain know-how and
business insights into a successful business model
Grab-and-go, contact-free retail experiences increase
repeat business and brand awareness
This new self-service coffee bar kiosk is designed for office cafeterias, breakrooms, and staff canteens. Its compact aesthetic is buttressed by a design that accommodates future maintenance and strict hygiene protocols. Tellingly, it features a service door for the power button and a door for regular service and system upgrade/replacement. Likewise, the integration of contactless and mobile payments, and a 2D barcode scanner enables customers to collect loyalty points. Indeed, they can use the bar code scanner to access promotional or prepaid coffee coupons easily during the checkout process.As of March 2021, the kiosks have been installed in more than 20 locations. They help office workers in these locations get their daily caffeine fix in just 35 seconds while avoiding long store queues. This grab-and-go, contact-free shopping experience increases repeat business and brand awareness — yielding greater numbers of loyalty program members. In addition, the real-time consumer analytics derived from members’ purchasing records helped establish in-depth consumer profiles and business insights that personalize advertising and offers. This new business model boosted the convenience store chain’s sales revenue. Consequently, they plan to release more than 1,500 self-service coffee bar kiosks by the end of 2021.