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Advantech Restaurant Intelligent Queue Management System

10.12.2015

Location

Famous Japanese Restaurant in Taipei

Introduction

Providing prompt and high-quality service is essential for establishing a successful restaurant. Advantech’s intelligent queue management system enables business owners to increase operational efficiency and reduce customer wait times. In this project, a world famous Japanese brand restaurant selected Advantech’s intelligent queue management system to improve the restaurant’s service.
Originally founded in Japan in 1980, this Japanese brand offers a wide variety of good quality products, including household goods, apparel and food. In December, 2014, the brand opened its first branch restaurant in Uni-Hankyu Shopping Mall in Taipei, Taiwan, and had made a splash since. There were always crowd lining up at the store entrance, and blocking the department hallway. In order to make the queuing process more efficient and easy for customers, the restaurant employed Advantech’s intelligent queue management system and received a successful result.

System Requirements

  • Self-service queue terminal with touchscreen and thermal printer
  • Large calling number display

Products Deployed

  • Advantech UTC-520 21.5’’ all-in-one touch computer + thermal printer
  • Advantech digital signage player + 42” LCD display

Benefits

  • Easy queue management
  • Real-time queue status display
  • Automatic queue notification and queue status checking
  • Store queue data analysis

Project Implement

Simplify customer queue process
Integrated with queue management software, the UTC terminal is used as customer self-service queue terminal at the store entrance. The 21.5” screen shows how many groups are now waiting for dine-in and take-out. Customers can simply touch the screen to choose either one. If they choose to dine-in, then they are asked to indicate if they are willing to sit separately and if they need a youth chair. Lastly, customers are asked if they want to leave their cellphone numbers to receive a SMS notification. After all questions are taken, a thermal printer, connected with the UTC terminal, will print out a queue ticket with a queuing number. With a queue ticket, customers can continue their shopping in the mall, and wait for their numbers to be called.

Real-time queue status display
A 42” LCD display is installed on the top front of the restaurant to show the real-time queue status. When there is a table available, restaurant staff can call in the next group in line with a tablet. Customers can check the called number and also how many groups are waiting on the LCD display.

Automatic queue notification and queue status checking
It customers leave their cell phone numbers; the system will send a SMS notification to customers when their queues are coming. Besides, every queue ticket has a QR code on it. Because the system is web-based, the QR code allows customers to online check the real-time queue status via their mobile devices.

Store queuing data analysis
The intelligent queue management systemcan generate the daily queue reports, providing real-time and historical queue data, including average waiting times and daily customer numbers. The management team can improve their services base on the reports.